Getting Started with Subscriptions and Clients
First, get your subscription from the user dashboard, then add it to the client on your device. Follow the steps below and verify the connection by testing access to a site.
Create an account and save your login details
Select “Start Free” below to open the VPNTape user dashboard, then go to the account creation page and enter a username and password as prompted. No email address is required. Choose a username you’ll recognize, use a password you don’t use elsewhere, and save it with a trusted password manager. You’ll need the same details to sign in on your other devices.
After submitting the form, follow the dashboard prompts to open your account overview. If you’re still on the login page, sign in with the details you just saved. Confirm you’re in the right account before choosing a plan. This helps avoid creating multiple accounts in different browsers or on different devices and losing track of your order. If you don’t see plan or data details yet, there’s no need to create another account; next, you’ll get a subscription you can use.
“Start Free” takes you to the dashboard. Plan prices and data allowances are shown on the plans page and in your order. If you already have an account, use the login link at the top of the page and continue below.
Choose a plan and confirm your payment
Open the plans section in the user dashboard and decide whether you need data that resets monthly or a data package you can use until it runs out. Monthly plans are ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB; data resets monthly on the activation date. Don’t choose a tier based only on the number of devices: VPNTape supports unlimited devices at once, so consider the total data usage across them.
If your usage is irregular, compare the data packages: ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. They never expire and remain available until used. The main difference is how long the data stays valid; a data package does not renew with a monthly allowance. See the full details on the plans and pricing page, then return to the dashboard to choose a plan.
After choosing a tier, review the plan name, amount, data allowance, and billing terms on your order, then pay with Alipay, WeChat Pay, or USDT. Once the payment page confirms completion, return to the user dashboard to check your order and plan status. If payment is complete but the plan hasn’t appeared, don’t pay again right away. Refresh the order status, keep your order details, and contact support through a dashboard ticket if needed.
If you change your monthly plan later, the price difference for an upgrade partway through the billing period is prorated against the remaining days. Review the confirmation page before proceeding. VPNTape offers a 60-day no-questions-asked refund; see the refund policy for details. Once your plan is confirmed, get the subscription to use in your client.
Get your subscription from the account overview
Open the account overview in the user dashboard and confirm your plan is active, then look for the subscription details or import option. A subscription link isn’t a regular website address; it lets your client retrieve the route configuration for your account. Use the dashboard’s copy option where possible to avoid missing the end of the link, and don’t mistake the order page URL for your subscription link.
If the dashboard offers one-tap import for your client, install the client first and then return here to use it. To import manually, copy the link and switch to your client. Paste it under an option such as “Subscription,” “Configuration,” or “Import from link.” There’s no need to open the link in a browser; what the browser displays doesn’t by itself tell you whether the subscription is valid.
Treat your subscription link like account access information. Don’t post it in public forums, shared documents, or screenshots. If you need help, describe the message you see after updating the subscription without sharing the full link. If you think someone else may have accessed it, look for the subscription reset option in the dashboard. After resetting it, update the subscription on all your devices; the old configuration won’t automatically switch to the new link.
Import the client for your platform
Open the downloads section in the user dashboard, select your device’s operating system, and get the VPNTape client and its instructions. Sign in to download on Windows, macOS, Android, and Linux; you don’t need a plan to download the client. However, downloading a client doesn’t give you an active subscription. To access the iOS download option, your account must have an active, unexpired plan. Follow the dashboard prompts.
Use the VPNTape client and import method provided in the dashboard whenever possible; don’t keep trying software from unknown sources. The steps are the same across platforms: open the client, import your subscription, update the configuration, and check that routes appear. Importing saves the configuration; you’ll still need to connect before you can use it.
Windows: Select the configuration after importing
Select Windows in the dashboard’s downloads section and choose an installer that suits your device. Install it, then open the VPNTape client. If the dashboard provides a compatible one-tap import option, select it and allow your browser to open the client. Check the source in the import confirmation window before saving. If the client doesn’t open automatically, go to its subscription or configuration settings, choose the option to import from a link, paste the subscription you copied, and confirm.
After saving, update or refresh the configuration and wait for the route list to appear, then select your configuration. If another client on your computer is managing the network, disconnect it before testing VPNTape to avoid multiple apps changing system proxy settings at once. You don’t need to adjust advanced options; keep the defaults and continue to connection verification.
macOS: Review system authorization prompts
Select the VPNTape client for macOS in the dashboard, then install and open it for the first time by following the instructions. If macOS asks you to confirm the app’s source or approve a network extension, first check that the app came from the dashboard, then follow the prompts in System Settings. Don’t dismiss every prompt and repeatedly reinstall just because you see a permission request the first time you launch the app.
In the client, add your subscription through subscription management, configuration management, or an import-from-link option. You can also return to the dashboard and use the matching one-tap import option. Refresh the configuration after importing and check that route names appear correctly, then select your configuration. If the system requests network access when you connect, approve it as prompted. The exact location of the permission setting varies by system version, so follow the prompt you see.
Android: Allow the network connection after importing
Download the Android VPNTape client from the dashboard’s downloads section. Check the app’s source on the system installation screen before completing the installation. If Android asks you to allow installations from the current download source, follow the prompt only for the source you’ve verified. Open the client, add a subscription link from its configuration or subscription section, paste the link copied from the dashboard, save it, and update.
Start the connection only after the route list appears. Android may show a system confirmation for the network connection; approve it, then return to the client and check the connection status. If another VPN connection is already running, disconnect it first. Keep the client in the foreground while you verify the connection for the first time. You can review background and battery settings if an issue comes up; there’s no need to change them all before getting started.
iOS: Open the download and import options from the dashboard
With an active, unexpired plan on your account, open the iOS download option in the dashboard and follow the prompts to get the client from the App Store. If the dashboard asks you to get a plan first, return to the plans and orders section and check your status. Don’t look for an installer link on another page. After installing the client, return to the dashboard and use the import method for that client.
If one-tap import is available, allow your browser to open the client and confirm the new subscription. For manual setup, paste the link into the client’s subscription, configuration, or add-link option, then save and update it. If you’re prompted to add a VPN configuration the first time you connect, confirm the app’s source and follow the system authorization steps. A saved subscription doesn’t mean the connection is active; the next section explains how to check whether your target app is still using its previous network.
Linux users can also get the VPNTape client from the dashboard’s downloads section and follow the platform-specific instructions to import a subscription. Setting up another device doesn’t configure a new one automatically. Unlimited devices at once means they can be used simultaneously; each device still needs to sign in to access the download option, install the client, and import its own subscription.
Connect to a route and test access
Return to the client and confirm that the subscription you just imported has updated successfully and is selected. Choose a route that matches the region requirements of the service you want to use. If you’re unsure which region is required, try a geographically closer route first. For regions and route types, see the routes page. Don’t switch through a long list of routes looking for the one with the “best” name before testing them.
Start the connection and complete any system authorization prompts. Check that the client shows a connected status, then open a browser and visit the target website. Try a real feature, such as opening a content page or making a standard request. A connected status means the local connection process has started; whether the target service works also depends on the app, account region, and service rules.
If your client has a rules mode, start with its default settings for everyday use so requests are routed according to the configuration. Apps that are already open may keep an old connection; after switching routes, close and reopen the target app. Keep other settings unchanged during testing. Check whether the page loads and its content appears, then decide whether to try another route. Avoid changing routes, editing rules, and reinstalling the app all at once, or you won’t know which change made a difference.
To check whether traffic is going through the client as expected, disconnect and revisit the site on the same network, then reconnect and compare. Some local websites open in either state; that’s normal and doesn’t mean the proxy isn’t working. For services with regional requirements, use the region shown by the service itself or test its features as an additional check rather than relying only on the region name in the client.
If it still doesn’t work, first check in the dashboard that your plan is active and your data status is normal. Then confirm that the subscription updated, the correct configuration is selected, and the connection is on. If one app is affected, check whether the rules are sending it through a direct connection. For common terms and quick answers, see the support page. For ongoing issues such as being unable to connect, pages not loading, or the connection dropping in the background, follow the relevant steps in the troubleshooting guide rather than resetting every setting.
When submitting a support ticket, include your device’s operating system, client name, when the issue occurred, route name, exact error message, and steps you’ve already tried. Hide your username, subscription link, and payment details in screenshots. This context makes it easier to diagnose the issue than a message saying only “can’t connect,” and reduces the need for follow-up questions.